Cancellation & Refund Policy | V-Nine Stores

Cancellations, returns & refunds

Cancellation & Refund Policy

At V-Nine Stores, we strive to provide a smooth shopping experience and ensure customer satisfaction. This policy explains the conditions under which orders may be cancelled, returned, or refunded.

On this page

  1. Order cancellation
  2. Cancellation by us
  3. Return eligibility
  4. Non-returnable products
  5. Refund process
  6. Replacement policy
  7. Failed deliveries
  8. Quality assurance
  9. Policy updates
1

Order cancellation

Customers may request to cancel an order before it has been packed or dispatched. Once an order has entered the packing, processing, or delivery stage, cancellation may no longer be possible.

To request an order cancellation, please contact our customer support team immediately with your order details.

2

Cancellation by V-Nine Stores

We reserve the right to cancel an order under circumstances including but not limited to:

  • Product(s) being unavailable or out of stock
  • Incorrect pricing or technical errors on the website
  • Payment verification failure
  • Delivery location not being serviceable
  • Suspected fraudulent or unauthorized transactions
  • Events beyond our reasonable control that prevent order fulfillment

If an order is cancelled after payment has been successfully received, the eligible amount will be refunded to the original payment method.

3

Return eligibility

You may be eligible for a replacement or refund if:

  • You receive an incorrect product
  • The product is damaged during delivery
  • The product is expired
  • The product is missing from your order
  • The product received is significantly different from what was ordered
Any issue must be reported within 24 hours of delivery. Customers may be asked to provide photographs of the product and packaging to help us investigate.
4

Non-returnable products

For hygiene and food safety reasons, the following items are generally not eligible for return unless they are damaged, defective, expired, or incorrectly delivered:

Fresh fruits & vegetables Dairy products Frozen foods Bakery items Opened / partially consumed items Products without original packaging Perishables not stored per instructions
5

Refund process

Once your request has been reviewed and approved:

  • Refunds for prepaid orders will be processed to the original payment method.
  • Cash on Delivery (COD) refunds may be processed via bank transfer, UPI, or store credit, depending on the circumstances.
  • Refunds are generally completed within 5–7 business days, although processing times may vary depending on your bank or payment provider.
6

Replacement policy

Where stock is available, we may offer a replacement instead of a refund for:

Damaged products Incorrect items Defective products

Replacement requests are subject to product availability.

7

Failed deliveries

If an order cannot be delivered because:

  • The customer is unavailable
  • The delivery address is incorrect or incomplete
  • The delivery location cannot be accessed

our team may attempt to contact you to arrange another delivery. Additional delivery charges may apply where applicable.

8

Quality assurance

We are committed to supplying fresh, genuine, and high-quality products. Every order is carefully checked before dispatch to minimize errors and ensure customer satisfaction.

9

Policy updates

V-Nine Stores reserves the right to modify this Cancellation & Refund Policy at any time. Any updates will be published on this page with the revised effective date.

Need help with a cancellation or refund?

Reach out to the store you'd like to hear back from with your order details, and our team will take care of it.