Shipping Policy

We currently deliver to selected serviceable areas around our Bhandup and Kanjur Marg stores. You can check whether your location is eligible for delivery by entering your address or PIN code during checkout.

If your location is outside our delivery network, we may not be able to process your order.

• Orders are processed during our regular business hours.
• Once your order is confirmed, our team begins picking, packing, and preparing your items for dispatch.
• During weekends, public holidays, festivals, or high-demand periods, order processing may take slightly longer than usual.

Estimated delivery times are displayed during checkout. While we strive to deliver within the selected time slot, delays may occasionally occur due to:

• Heavy traffic
• Adverse weather conditions
• Local restrictions
• High order volumes
• Unforeseen operational issues

If there is a significant delay, we will make reasonable efforts to keep you informed.

Delivery charges, if applicable, will be shown before you complete your purchase. We may also offer:

• Free delivery on eligible orders
• Promotional delivery offers during selected campaigns
• Minimum order value requirements for free delivery

These offers may change from time to time.

To ensure smooth delivery, customers are requested to:

• Provide accurate delivery address and contact details.
• Be available during the selected delivery window.
• Ensure someone is available to receive the order if they are unavailable.

If our delivery partner is unable to deliver because:

• The customer is unavailable
• The address provided is incorrect or incomplete
• The delivery location cannot be accessed

our team may contact you to arrange another delivery attempt. Additional delivery charges may apply where applicable.

While every effort is made to fulfill your complete order, certain products may become unavailable after your order is placed. In such cases, we may:

• Remove unavailable items from the order
• Suggest suitable alternatives, where applicable
• Refund the value of unavailable items for prepaid orders

We recommend checking your order at the time of delivery. If you receive:

• Damaged products
• Incorrect items
• Missing products
• Expired products

Ownership and responsibility for the products transfer to the customer once the order has been successfully delivered to the specified address.

V-Nine Stores reserves the right to update this Shipping & Delivery Policy at any time. Any revisions will be published on this page with the updated effective date.